Terms and Conditions of Use of the APP
The following Terms and Conditions apply to all bookings made through our booking services. Please take a moment to read them before making a Booking.
The following definitions apply within these Terms and Conditions:
DEFINITIONS
“Company”, “we”, “us” means Skandinavisktaxi, a service operated by Stine Finberget, acting as a sole trader under current Spanish legislation.
“Customer” means the person who pays for the Booking.
“Passengers” means all passengers, named and unnamed, included in the Booking.
“Lead Passenger” means the first passenger named in the Booking.
“You” and “your” means any customer, including all passengers (or any of them as applicable) named in a Booking.
“The Transport Manager” means the professional transport service of the driver who will carry out the transfer.
“Booking” means the reservation of transfer services made with us.
“Transfer Service” means any service provided by us for the transportation of passengers by road, and includes any other service provided by us that is related or incidental to such transportation.
“Transfer Email”, “Booking Confirmation”, “Confirmation” means the written confirmation of the Booking that we will send to you via email.
“Contract” means the Booking and these Terms, and any other terms and conditions stated as applicable to the Booking.
“Terms” means these terms and conditions.
“Website”, “Websites” means skandinavisktaxi.com or any other website owned or operated by us.
ABOUT US
We provide transportation services for individuals and groups. We also operate under the name “skandinavisktaxi.com”, of which we hold exclusive ownership.
For business purposes, we can be contacted by phone at (+34 663 170 781) and operate through the following website: skandinavisktaxi.com, with the email address post@skandinavisktaxi.com. In order to provide our service, we offer a professional Transfer Service for the transportation of people, or we act as an agency with the capacity to offer transportation services, holding the relevant licenses and permits required by national law for this activity.
Under no circumstances shall the transport services be considered as package travel within the meaning of Council Directive 90/314/EEC of 13 June 1990, or within the meaning of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, and therefore the Company shall not be considered in any way a travel agency.
Through our websites, we offer transportation management services for individuals or groups.
Before requesting a service through our booking services, you must ensure that you have read and understood these Terms, as they will govern any subsequent contract. By making a Booking, you confirm that you have read these Terms and that you have the legal capacity to accept them on behalf of yourself and all passengers. If you do not understand any of the conditions of the Contract, we strongly recommend that you contact Customer Service before proceeding with any booking. If you do not wish to be bound by these Terms, unfortunately, you will not be able to make a booking with us.
ONLINE BOOKING PROCEDURE
The person making the Booking must be at least 18 years old and is responsible for following the online booking process, ensuring that all details provided are correct and complete, and making full payment.
By entering into a contract with Skandinavisktaxi, the Company will carry out the necessary procedures to arrange the requested services.
The contract becomes legally binding only when you have received your transfer confirmation by email. In the event that the Company is unable to provide the requested services, you will be informed and fully refunded via the same payment method used, and we shall have no further liability to you.
You will be required to acknowledge all notifications we send you. However, if you fail to acknowledge receipt of an email, the records on our email server will be considered proof of receipt.
The act of sending you a confirmation of charges and payments made by you shall not be deemed a binding agreement to any contract.
Minors are strictly prohibited from requesting any service from us, and their parents, legal guardians, or other responsible parties must contact us immediately if a minor makes a Booking with the Company for the provision of a service, so we can cancel the registration immediately. Minors may not travel with us without an accompanying adult passenger.
PAYMENT
We accept all widely used payment methods, including credit cards (American Express, MasterCard/Diners International, Visa) and debit cards (Visa/Delta, Visa/Electron). Prices are charged in Euros, and any currency conversion tool provided is for approximation purposes only.
CHANGES
The Transfer Confirmation includes your requested destination/pick-up point and your accommodation address. Any changes to these or other details must be submitted in writing via email to post@skandinavisktaxi.com before the travel date and will not take effect until verified with the Transport Manager and confirmed by you.
You are responsible for any increase in the service cost resulting from the requested change. Changes made more than 24 hours in advance will not incur additional charges. Changes requested less than 24 hours in advance will be subject to an extra fee.
Once the contract becomes legally binding, the Customer is required to notify our Customer Service Center of any errors in the contract no later than 24 hours before the relevant Transfer Service.
CANCELLATIONS BY YOU
If we receive your cancellation request more than 24 hours before the scheduled pick-up time of the Transfer Service you wish to cancel, the following conditions apply:
A 50% refund of the amount paid will be issued to your card or in cash. The amount paid for this transfer will be refunded in the same manner in which you made the payment.
If your cancellation is made within 24 hours, no refund of any kind will be possible.
Any cancellation of the Contract must be made in writing via email addressed to our Customer Service Center. You may cancel individual Transfer Services or the entire Booking.
LAST-MINUTE BOOKINGS
Depending on the routes and the season, our booking window varies from 0 to 48 hours, and more in exceptional cases, before the start of a Transfer Service. If the Website prompts you to do so, please CONTACT US 24/7 so we can check whether we have a suitable vehicle available for your transfer request. Please note that our cancellation policies will apply regardless of the date and time of the booking.
CHANGES AND CANCELLATIONS BY US
If the Transport Manager needs to make a significant change to the service conditions or cancel the service, we will inform you as soon as possible.
We will make a reasonable effort to honor your preferred vehicle; however, the vehicle may be substituted with one of greater capacity or with multiple vehicles, depending on availability. If we need to downgrade your booking to a lower category or a smaller vehicle for which a lower fare is available, we will refund you the difference in fare.
On rare occasions, we may need to cancel your booking. In such cases, you will receive a full refund, but we will have no further liability to you arising from such cancellation.
For arrivals, the driver will wait for a guaranteed one hour from the scheduled arrival time, and in the case of delays, it is our usual practice to wait an hour, although this cannot be guaranteed due to availability. For departures, the driver will wait at the accommodation for 15 minutes; after this time, the driver may leave without further notice. You must be at your pick-up point 10 minutes before the scheduled pick-up time.
CHILD SEATS
Local and national laws regarding the use of child seats for infants and children vary from country to country. However, all transfer operators will comply with the latest legislation. If you are booking a private transfer, we recommend the use of booster or child seats for children under 12 years old or up to 135 cm in height, for safety reasons.
We provide child seats free of charge, all in compliance with Spanish traffic regulations. Most are forward-facing, except for infant seats, which are rear-facing.
Their availability is not guaranteed in the event of unforeseen circumstances (vehicle change, technical issues, etc.). We recommend bringing your own child seat. This is a free additional service with no commitment.
The main passenger is solely responsible for ensuring that such child restraint devices are suitable for the vehicle and are used and installed correctly. The company accepts no liability arising from any failure in the use, installation, or verification of the restraint device, or resulting from its incorrect use.
If you wish to bring your own child seat or booster and you are taking a private transfer, you must inform us of this before traveling. This is to ensure that the vehicle provided by the Transport Operator can accommodate the seat. Group services are generally provided in minibuses or coaches, and in such vehicles, it is not possible to use a child seat, as the seats are not compatible.
CHILD FARES
All children and infants count toward the vehicle’s occupancy, regardless of age, and therefore must be included in the total number of passengers at the time of booking.
PRE-BOOKED EXTRA STOP
During the booking process, you will have the opportunity to request additional stops if you need to pick up or drop off keys or if your group will be split between more than one accommodation address. The address of the extra stop must be located within the same destination as your main accommodation address. Making more than one stop will incur additional costs.
TRAVEL INSURANCE
We strongly recommend that you obtain travel insurance that suits your specific needs. Please read all the details of your policy and print the documentation so that you can carry it with you when you travel. Comprehensive travel insurance will cover you for many situations that are beyond our control.
OUR LIABILITY
If we fail to comply with these Terms, we shall only be liable for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, and only up to the value of the fee paid by you. We will not be liable for any loss or damage that is not foreseeable or for consequential damages. We are not liable for any failure that is not directly attributable to us, or that results from an accident, force majeure, or legal or administrative requirements.
We cannot be held responsible for incidents that may occur during the provision of the service, specifically illness, personal injury, or death, unless caused by our negligence.
This means that, subject to these Terms, we may accept liability if, for example, you suffer death or personal injury or if your transfer service is not provided as promised or is deficient due to a failure by us, our employees, or the Transport Operators to use reasonable skill and care in arranging, performing, or providing, as appropriate, your booked transport service. Please note that it is your responsibility to prove that reasonable skill and care was not used if you wish to make a claim against us.
In addition, we will only be liable for what our employees and Transport Operators do or fail to do if they were acting within the scope of their employment (in the case of employees) or carrying out work we asked them to perform (in the case of Transport Operators).
Nothing in these Terms and Conditions excludes or limits: a. our liability to you for death or personal injury resulting from our negligence; b. any of your other legal rights as a consumer that cannot be excluded or limited.
We are not liable in any case where the customer enters into a contract for another service directly with the Transport Operator.
We cannot guarantee the accuracy or reliability of the content on this website. This includes potential threats such as viruses. However, we will make every reasonable effort to correct any reported errors as quickly as possible. If such errors result in bookings made at incorrect prices or with promotional information, we reserve the right to terminate the contract without offering compensation to the customer.
FORCE MAJEURE
We accept no responsibility and will not pay any compensation if the performance of our obligations or those of the Transport Operator is prevented or affected directly or indirectly by force majeure or any circumstances beyond our reasonable control, including but not limited to: extreme adverse weather conditions, natural disasters, acts of terrorism, accidents involving third parties on the transfer route, police checkpoints, unusual levels of traffic, or industrial action.
CONTACT
All contact related to modifying the booking information must be made via email.
In the event of unavoidable changes to the contract, we will inform you by sending an email to the address you provided at the time of booking. The sending of this email will be considered proof of receipt. The same procedure applies to any other notification emails we may send you. Therefore, it is essential that you verify the correctness of the email address provided and check your inbox regularly until the time of your transfer service.
If your inbound transport is delayed or diverted to a different airport, station, or port, the Transport Operator will reschedule the transfer service and pick you up at the new arrival time, subject to availability. If no availability exists, you will receive a full refund. We apply the IATA definition of flight delays for the purposes of these Terms.
If, for any other reason, you are not at the pickup point within a reasonable time after the scheduled pickup time specified on your Voucher, the Transport Operator or our Customer Service team will attempt to contact you via the mobile phone number you provided.
If it is not possible to reach you because you have not provided an operational mobile phone number at the time of booking, or you have no or poor reception, no signal, voicemail is active, or the call is not answered, the service will not be provided, the Transport Operator will be immediately released from its obligations, and no refund will be granted.
TRANSPORT SERVICES
We offer a range of services in agreement with Transport Managers. These include private transfer services and shared or shuttle transfer services.
The route to or from your selected destination cannot be guaranteed. While reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.
In the event that you are unable to locate your private transfer driver or the shuttle Transport Manager’s representative, it is your responsibility to contact us via the 24/7 phone numbers listed in your booking confirmation email. If you fail to call these numbers and make alternative travel arrangements, we will be unable to provide the service, the Transport Operator will be released from their obligations, and no refund will be granted. If your private transfer driver or the representative of the shuttle Transport Operator cannot locate you, a member of our Customer Service team will call the mobile phone number you provided in your booking. Please ensure you are travelling with this mobile phone and that it is switched on while you are collecting your luggage or passing through customs. If we are unable to locate or contact you on the number provided, we will not be able to provide the service and no refund will be issued. For pickups that are not at an airport, we must receive your phone call within 10 minutes of your scheduled pickup time. An electronic record of all calls made to the 24/7 phone numbers is maintained by an external telecommunications provider and will be used as evidence in any dispute regarding whether the numbers were called. Unused transfers are non-refundable and the costs of alternative transport will not be reimbursed unless pre-authorized by a member of our team. If you are authorized to take alternative transport, please ensure you obtain a receipt and send it to our Customer Service team for review. No payment will be made for travel expense claims submitted without valid receipts.
You are responsible for checking the agreed pickup time and ensuring you arrive at the airport, station, or port with sufficient time to check in or make any necessary preparations for your journey.
The Transport Manager will arrange for you to be picked up and dropped off as close as possible to the addresses provided. In the event that access via a conventional route is closed due to weather conditions, traffic accidents, etc., the Transport Operator will, upon your express request, take an alternative longer route to reach the agreed destination, but in such cases, you may be liable for any additional costs.
All contracted transfer services fall within the scope of the civil liability insurance coverage held by the Transport Operator or subcontractor.
While we strive to provide SMS confirmation messages when requested, this service depends on telephone networks beyond our control. If a text message is lost or delayed, the Client should refer to the information provided by email or in the My Booking section of our mobile app.
LUGGAGE ALLOWANCE / CAPACITY
In a Standard Taxi, a maximum of 4 medium-sized pieces of luggage is allowed. Hand luggage must be placed on the floor next to your feet.
Luggage is not permitted to be placed on the seats. If you are carrying more luggage, you must choose a larger vehicle.
Your acceptance of the proposed Contract and these Terms and Conditions is considered as implicit agreement that under no circumstances will you include in your luggage, or carry with you, any item that contravenes the laws of the country where the transfers are provided (firearms, etc.), or any item that could be harmful to third parties, or items that are excessively large, heavy, fragile, or perishable.
Dogs must travel in their own crate in the trunk. Small dogs may travel inside the vehicle, provided they are in their own travel bag.
The transport of luggage and other belongings is carried out entirely at your own risk, and under no circumstances can we be held responsible for any loss or damage. This risk of loss or damage should be covered by private insurance arranged by you before departure.
YOUR RESPONSIBILITY
By accepting this Contract, you implicitly declare that:
You are of legal age and of sound mind, allowing you to meet all your legal responsibilities in relation to this agreement.
You are aware of the scope of the services covered by this contract, the aforementioned information about us, and the content of these Terms and Conditions.
The credit or debit cards you use belong to you and have sufficient funds to cover the cost of the service.
You understand that you must notify us as soon as possible of any changes to the details you have provided.
The services to be supplied are in accordance with the details specified in the confirmation email. It is your responsibility to provide complete and accurate pickup and destination addresses at the time of booking.
If the email details are incorrect, you must immediately contact our Customer Service Center to have them corrected.
Special care must be taken when completing the booking to ensure that all required fields, marked with an asterisk (*), are filled in correctly.
We are not responsible for any booking that cannot be fulfilled and no refunds will be issued for such bookings.
You are solely responsible for carrying all necessary documentation to cross borders. We disclaim all liability and refuse to incur any additional costs caused by your failure to carry such documents or comply with customs, police, tax, or administrative regulations in the countries where entry is required.
The Transfer Voucher is not valid documentation for obtaining entry visas.
If we are required to pay a deposit or fine to the authorities of another country as a result of your failure to comply with laws, regulations, or other travel requirements of those countries you intend to enter, leave, or pass through, you will be solely responsible for reimbursing us, and we reserve the right to withhold any funds already paid until you provide proof of reimbursement of such fines, charges, etc.
We reserve the right—and you authorize us—to charge your credit or debit card for any damage caused to the transfer vehicle (including but not limited to specialist cleaning) or for any item missing after your departure.
We reserve the right to refuse future Bookings in the case of serious or repeated incidents involving any Customer.
RIGHT OF ADMISSION / USER CONDUCT
By accepting this contract, you implicitly grant us the right to refuse transportation to any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs, or whose behavior may be considered dangerous to the driver, other passengers, or themselves.
Carrying alcoholic beverages for consumption on board our vehicles is not permitted. This prohibition also extends to narcotics.
Smoking is not allowed inside or near the vehicles.
Eating inside the vehicle is not permitted.
COMPLAINTS
If the service you receive from our driver does not meet your expectations, you must inform our Customer Service Center immediately and, if possible, at the time the issue occurs.
Complaints received after the transfer service has ended and that were not communicated to us during the transfer may not be accepted, as we were not given the opportunity to intervene or assist.
Our contact details are provided on your Transfer Voucher.
Written complaints must be received no later than 28 days after your return date and must be sent by email to: post@skandinavisktaxi.com.
If you wish to report a problem with our online booking process or our Customer Service Center, please also direct your complaint to post@skandinavisktaxi.com.
LANGUAGES
Our websites are available in Spanish, English and Norwegian.
Our Customer Service helpdesk and email support are always available in Spanish, English and Norwegian, and we will make every effort to provide assistance in the language you used to make your booking whenever possible.
While we take great care to ensure the quality of the translations of our websites and terms, in the event of any discrepancies, the Spanish version will prevail.
INTELLECTUAL PROPERTY RIGHTS
The copyrights, trademarks, and other intellectual property rights of the websites have been licensed to the Company and are protected by national and international regulations governing intellectual property.
The use of the content from our website by third parties for any purpose other than booking transfers is prohibited, including modification, republication, and full or partial reproduction or representation without our express consent.
Any illegal use of our website for any purpose is strictly prohibited under all circumstances.
The entire content of this website is protected by industrial and intellectual property rights and is the exclusive property of Skandinavisktaxi. The use of the website and its content, as well as the databases and software necessary for its display or operation, for any commercial purpose is expressly prohibited unless written consent has been granted by Skandinavisktaxi.
Prohibited commercial uses include, but are not limited to:
The resale or redistribution of the website, its content, and/or its services through any other website. This particularly includes the use of “web scraping” techniques to access the website’s content.
The use of “deep linking” techniques that may confuse users, such as “framing”, and/or those that imply the incorrect or unlawful exploitation of the content of Suntransfers.com.
GOVERNING LAW AND JURISDICTION
These General Terms and Conditions shall be governed by the current legislation of Spain.
The contract agreed between the Company and you shall be governed in accordance with Spanish law.
The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.